Episode 196: Excellence Wins (Part 2)

In our last episode, we discussed the three points of service; using the guest’s name, anticipation in compliance with guest needs, and a fond farewell. If you have not listened, I highly recommend going back before you dive into this episode.
Continuing our conversation Joel and I dig deeper into 10 of the Ritz-Carlton’s 20 Basics or daily habits that they use to ensure company excellence.


  • The credo is the principal belief of your company. It must be known, owned, and energized by all.
  • The six core values of UPP; Growth, Impact, Passion, Commitment, Gratitude, Integrity
  • “By applying the principles of trust, honesty, respect, integrity and commitment., we nurture and maximize talent to the benefit of each individual and that company.”
  • If you want the strong foundation train and retrain constantly, with a certification that is evaluated with a measurable standard.
  • Everyone’s responsibility is to support each other.
  • Encourage the team to identify breakdowns in efficiencies and variations


Until next time, get out there and make a difference, be unstoppable, and leave no regrets!

Mike Stromsoe
The Unstoppable Profit Producer
Call 800-770-9984
Website: http://unstoppableprofitproducer.com/

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