Tag: Customer Service

Episode 228: How To Get 1000 or More Google Reviews

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Welcome to another episode of the Unstoppable Profit podcast! In today’s show, I have a game-changing strategy that will help you grow your agency, create wealth, and give you more freedom. Inspired by a conversation with a successful agency owner, we’re going to dive into the power of social proof testimonials and specifically, how to get more Google reviews. Sharing my own journey and how implementing daily habits and leveraging online presence transformed his business. Get ready to learn the key steps to position yourself for success and unlock the incredible benefits of Google reviews. So grab a pen and paper!

Be sure to check out our upcoming 2023 Be Unstoppable Bootcamp, October 19-21, 2023 www.beunstoppablebootcamp.com

Highlights:

  • Turning point in my career journey.
  • Member transitioned from personal to commercial lines and gained clients through strong online presence. Client fully vetted them online, ready to do business.
  • Teammate brings customer service tactics to the agency, it encourages thoughtful questions and genuine service
  • Earn the right to ask for a review, text it for a better response.
  • Position yourself as the go-to option by showcasing what others say you’ve done for them.

Until next time, get out there and make a difference, be unstoppable, and leave no regrets!

Mike Stromsoe
The Unstoppable Profit Producer
Call 800-770-9984
Website: http://unstoppableprofitproducer.com/

Virtual Events: http://www.uppfaststart.com/

Email [email protected]

Podcast: http://unstoppableprofitpodcast.com

Virtual Training: http://uppfaststart.com

In Person Training: http://beunstoppablebootcamp.com

Episode 197: Excellence Wins (Part 3)

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In the last of the three-part episode, Joel and I uncover the last 10 of the Ritz Carlton Basics. They are a prime example of how uncompromising levels or excellence are the responsibility of every employee. What is holding up the progress of your agency’s processes? The answer may just lie in the key basics to exemplary company excellence.

Highlights:

  • You must earn the right to continue to serve your customers. You cannot assume that they’re just going to renew. You must give them a reason.
  • Create a culture of ownership and accountability. It does not matter what your role is, you take care of your clients.
  • Be an ambassador of your company inside and outside.
  • Complete a living autopsy of your business. What’s holding us up? How can we get more efficient? What do we need to invest in to make this go better for our clients?
  • Protect the assets of your agency and your greatest asset is your book of business.

 

Until next time, get out there and make a difference, be unstoppable, and leave no regrets!

Mike Stromsoe
The Unstoppable Profit Producer
Call 800-770-9984
Website: http://unstoppableprofitproducer.com/

Virtual Events: http://www.uppfaststart.com/

Email [email protected]

Podcast: http://unstoppableprofitpodcast.com

Virtual Training: http://uppfaststart.com

In Person Training: http://beunstoppablebootcamp.com

Episode 196: Excellence Wins (Part 2)

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In our last episode, we discussed the three points of service; using the guest’s name, anticipation in compliance with guest needs, and a fond farewell. If you have not listened, I highly recommend going back before you dive into this episode.
Continuing our conversation Joel and I dig deeper into 10 of the Ritz-Carlton’s 20 Basics or daily habits that they use to ensure company excellence.

Highlights:

  • The credo is the principal belief of your company. It must be known, owned, and energized by all.
  • The six core values of UPP; Growth, Impact, Passion, Commitment, Gratitude, Integrity
  • “By applying the principles of trust, honesty, respect, integrity and commitment., we nurture and maximize talent to the benefit of each individual and that company.”
  • If you want the strong foundation train and retrain constantly, with a certification that is evaluated with a measurable standard.
  • Everyone’s responsibility is to support each other.
  • Encourage the team to identify breakdowns in efficiencies and variations

 

Until next time, get out there and make a difference, be unstoppable, and leave no regrets!

Mike Stromsoe
The Unstoppable Profit Producer
Call 800-770-9984
Website: http://unstoppableprofitproducer.com/

Virtual Events: http://www.uppfaststart.com/

Email [email protected]

Podcast: http://unstoppableprofitpodcast.com

Virtual Training: http://uppfaststart.com

In Person Training: http://beunstoppablebootcamp.com

 

Episode 195: Excellence Wins (Part 1)

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Do you have rockstar team members? Well guest what? There are recruiters out there gunning for those team members. And they will get them if you are not investing enough time into your team.
Joel joins me today as we discuss the ever-important role of take care of your team. Find out how an encounter at Ritz Carlton for Mike showed him how they set their expectation and embody them every day.  Discover the top three basics of 20 steps for customer excellence.

Highlights:

  • The two things people want more than money are praise and recognition.
  • Everybody on your team needs to know and practice your service values
  • You can only be satisfied with excellence. You can only be satisfied with hiring the best, not the best available.
  • Be very clear on your ideal client and your ideal team member.
  • No one cares how much you know until they know you care.
  • Ask yourself, “What can I do to help my team members achieve their goals?”
  • A Fond Farewell can make all the difference.

 

Until next time, get out there and make a difference, be unstoppable, and leave no regrets!

Mike Stromsoe
The Unstoppable Profit Producer
Call 800-770-9984
Website: http://unstoppableprofitproducer.com/

Virtual Events: http://www.uppfaststart.com/

Email [email protected]

Podcast: http://unstoppableprofitpodcast.com

Virtual Training: http://uppfaststart.com

In Person Training: http://beunstoppablebootcamp.com

Episode 166: Your Weakest Link

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20 years ago, I had the benefit of going to a session to learn about becoming a greater Insurance Agency entrepreneur. The session was conducted was John Jakes and talked about identifying your weakest link every quarter and letting them move on back to the marketplace. Now he worked with organizations of over 25 people on a team but this lead me to create the Destiny Question to determine who the weakest link is on your team.

Key Takeaways:

  • You cannot change somebody at their core (attitude and character) but you can train them from a skill standpoint
  • Always be recruiting so that you have the ability to replace that weakest link when you need to.
  • Develop a culture of achievement within your organization
  • Your business is only as good as your weakest link
  • The ultimate goal is to build an organization that is built of leaders
  • People need to be able to envision the future in your organization, but your organization will not have a great future if you’re going to be satisfied with a team that sustains the weakest link

 

Until next time, get out there and make a difference, be unstoppable, and leave no regrets!

 

Mike Stromsoe
The Unstoppable Profit Producer
Call 800-770-9984
Website: http://unstoppableprofitproducer.com/
Virtual Events: http://www.uppfaststart.com/

Email [email protected]

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