Episode 265: Never Lose Again – Part 1 – with Joey Coleman

Have you ever wondered what truly makes a company stand out in the eyes of its customers *and* employees? Today we break down the art of never losing a customer or employee again with our extraordinary guest, Joey Coleman. Joey, an expert in creating unforgettable customer experiences, joins host Mike Stromsoe to unravel the secrets behind his 100-day plan from his groundbreaking book. We’ll explore real-life adventures, including a near-fatal bike ride down a volcano, and dive into Joey’s vault of resources designed to support long-term success in business and careers. Together, Mike and Joey uncover the importance of fostering an engaged culture, the evolving expectations of modern employees, and the crucial role of leadership in providing growth and mentorship.

Join us as we discuss transforming the traditional sales mentality, the value of earning trust through positive interactions, and the power of making things right when mistakes happen. So, gear up and get ready to transform your approach to customer and employee retention with invaluable strategies from Joey Coleman.

Don’t miss Part 2 of our conversation with Joey Coleman next week, more insights, actionable tips, and inspiring stories to come!


  • Create exceptional experiences in the first 100 days to foster long-term relationships.
  • Customer experience is proactive; service is reactive problem-solving when issues arise.
  • Treat potential customers like current ones to build trust and loyalty for future interactions.
  • Admit your errors, take responsibility, and strive to make things right to maintain credibility.
  • Design interactions that evoke positive emotions to make customers feel seen and valued.
  • Engage employees by prioritizing their personal and professional growth, fostering a supportive culture.
  • Discuss employees’ future roles to keep them motivated and aligned with company goals.
  • Regular, meaningful check-ins focus on human connections rather than mere procedural reviews.

About Joey Coleman:

Joey Coleman helps companies keep their customers and employees. As an awardwinning speaker, he works with organizations around the world ranging from small startups to major brands such as Volkswagen Australia, Zappos, and Whirlpool. His First 100 Days@ methodology fuels the remarkable experiences his clients deliver and dramatically improves their profits. His two books have received critical acclaim and both were instant Wall Street Journal best sellers. Never Lose a Customer Again, offers strategies and tactics for turning one-time purchasers into lifelong customers and his newest book, Never Lose an Employee Again, details a framework companies around the world can use to reduce turnover and increase employee engagement. When not speaking to audiences around the globe (he’s spoken on all seven continents), Joey enjoys playing board games, building LEGO sets, and reading bedtime stories with his amazing wife and two young sons.


Until next time, get out there and make a difference, be unstoppable, and leave no regrets!

Mike Stromsoe
The Unstoppable Profit Producer
Call 800-770-9984

Email: [email protected]

Website: http://unstoppableprofitproducer.com/

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Podcast: http://unstoppableprofitpodcast.com

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