Tag: Culture

Episode 271: T-E-A-M (Encore)

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T-ogether E-veryone A-chieves M-ore.

This episode is all about the importance of your team. I dive into the crucial role team meetings play in maintaining consistency and synchronicity within an organization. Sharing the task organizer system that became the glue holding our agency business together and guides listeners through its implementation. I break down the importance of identifying and reminding the team about their ideal client, while also introducing the impactful team member of the month award. Sharing some personal insights and strategies to help agents achieve big steps and take leaps into the future. I cannot stress the importance of effective leadership, urging leaders to work on improving themselves and be the kind of leader others would want to follow.

Highlights:

  • Team meetings are important for cultural alignment and growth. Make sure they are weekly and consistent.
  • Break down of weekly meeting agendas.
  • The goal is to help agents achieve big steps and guide them towards the future.
  • To lead, be someone worth following. Recruit Patriots, not mercenaries. Meetings are essential for team unity.
  • Team meeting focusing on client service reports, reviews, testimonials, and case studies. Read aloud in meeting. Also read promise to clients, team, and communities.
  • Reporting and supporting as a team to prevent business loss is valuable and magical.
  • We want our agency to be healthier than ever.

Until next time, get out there and make a difference, be unstoppable, and leave no regrets!

Mike Stromsoe
The Unstoppable Profit Producer
Call 800-770-9984

Email: [email protected]

Website: http://unstoppableprofitproducer.com/

Virtual Events: http://www.uppfaststart.com/

Podcast: http://unstoppableprofitpodcast.com

If you want to learn more about our Coaching & Mastermind Programs and how they can help you grow your agency business, schedule your private Agency Growth Session with Mike Stromsoe Now (click here)!

Episode 265: Never Lose Again – Part 1 – with Joey Coleman

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Have you ever wondered what truly makes a company stand out in the eyes of its customers *and* employees? Today we break down the art of never losing a customer or employee again with our extraordinary guest, Joey Coleman. Joey, an expert in creating unforgettable customer experiences, joins host Mike Stromsoe to unravel the secrets behind his 100-day plan from his groundbreaking book. We’ll explore real-life adventures, including a near-fatal bike ride down a volcano, and dive into Joey’s vault of resources designed to support long-term success in business and careers. Together, Mike and Joey uncover the importance of fostering an engaged culture, the evolving expectations of modern employees, and the crucial role of leadership in providing growth and mentorship.

Join us as we discuss transforming the traditional sales mentality, the value of earning trust through positive interactions, and the power of making things right when mistakes happen. So, gear up and get ready to transform your approach to customer and employee retention with invaluable strategies from Joey Coleman.

Don’t miss Part 2 of our conversation with Joey Coleman next week, more insights, actionable tips, and inspiring stories to come!

Highlights:

  • Create exceptional experiences in the first 100 days to foster long-term relationships.
  • Customer experience is proactive; service is reactive problem-solving when issues arise.
  • Treat potential customers like current ones to build trust and loyalty for future interactions.
  • Admit your errors, take responsibility, and strive to make things right to maintain credibility.
  • Design interactions that evoke positive emotions to make customers feel seen and valued.
  • Engage employees by prioritizing their personal and professional growth, fostering a supportive culture.
  • Discuss employees’ future roles to keep them motivated and aligned with company goals.
  • Regular, meaningful check-ins focus on human connections rather than mere procedural reviews.

About Joey Coleman:

Joey Coleman helps companies keep their customers and employees. As an awardwinning speaker, he works with organizations around the world ranging from small startups to major brands such as Volkswagen Australia, Zappos, and Whirlpool. His First 100 Days@ methodology fuels the remarkable experiences his clients deliver and dramatically improves their profits. His two books have received critical acclaim and both were instant Wall Street Journal best sellers. Never Lose a Customer Again, offers strategies and tactics for turning one-time purchasers into lifelong customers and his newest book, Never Lose an Employee Again, details a framework companies around the world can use to reduce turnover and increase employee engagement. When not speaking to audiences around the globe (he’s spoken on all seven continents), Joey enjoys playing board games, building LEGO sets, and reading bedtime stories with his amazing wife and two young sons.

https://joeycoleman.com/

Until next time, get out there and make a difference, be unstoppable, and leave no regrets!

Mike Stromsoe
The Unstoppable Profit Producer
Call 800-770-9984

Email: [email protected]

Website: http://unstoppableprofitproducer.com/

Virtual Events: http://www.uppfaststart.com/

Podcast: http://unstoppableprofitpodcast.com

If you want to learn more about our Coaching & Mastermind Programs and how they can help you grow your agency business, schedule your private Agency Growth Session with Mike Stromsoe Now (click here)!

Episode 257: Mike’s Top 10 from 2024 UPP Spring Mastermind

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Unpacking the top 10 takeaways from the power-packed 2024 UPP Spring Mastermind in the heart of Nashville. Expect to hear about the transformative effects of becoming an author in your field, the nitty-gritty on game plans that work, and the phenomenal growth achieved through the strategic use of virtual assistants.

Today’s episode isn’t just about tips and tricks; it’s about a mindset. Strategies for keeping operations simple, hiring the right people through meticulous assessments, and the irreplaceable value of focus and staying the course—these are just a few of the game-changing topics we will explore.

Gear up for an episode that promises you a roadmap to resilience, profitability, and unstoppable growth. Let’s make some waves and turn potentials into realities!

Highlights:

  • Agents succeed by becoming published authors.
  • Knowing KPIs crucial for business growth and scaling.
  • Licensed CSR focus on client interaction, not paperwork.
  • Teaching processes for hiring and training people.
  • Assess and test for core competencies effectively.
  • Agents envision and map journeys for training.
  • Agencies simplify operations to serve people effectively.

Until next time, get out there and make a difference, be unstoppable, and leave no regrets!

Mike Stromsoe
The Unstoppable Profit Producer
Call 800-770-9984

Email: [email protected]

Website: http://unstoppableprofitproducer.com/

Virtual Events: http://www.uppfaststart.com/

Podcast: http://unstoppableprofitpodcast.com

If you want to learn more about our Coaching & Mastermind Programs and how they can help you grow your agency business, schedule your private Agency Growth Session with Mike Stromsoe Now (click here)!

Episode 246: Your Core Values Define Your Agency

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Have you defined your core values for your agency?

Delving into the crucial role of core values in businesses, particularly agency businesses. I cannot stress enough that core values shape an organization’s culture and identity, influencing everything from hiring decisions to conflict resolution. Through insightful examples and practical tips, I reveal the significance of living and embodying core values within a team, while emphasizing the impact of core values on brand perception and community engagement.

Join us as I explore the 3-step process of defining and integrating core values, and how they contribute to creating a better business culture and leadership.

Highlights:

  • Core values in business for personal and professional success.
  • How core values shape discipline, rewards, and training in the insurance agency business. Time and effort are needed to develop, share, and implement core values.
  • Foundation for an organization’s future success and should be more than just words on a wall.
  • Ownership, core values, personal & organizational level, attitudes & behaviors, impact organization.
  • Consistently reinforced through praise, recognition, and discipline.
  • Start with brainstorming, then narrow down core values in a 1-on-1 session.

Until next time, get out there and make a difference, be unstoppable, and leave no regrets!

Mike Stromsoe
The Unstoppable Profit Producer
Call 800-770-9984

Email: [email protected]

Website: http://unstoppableprofitproducer.com/

Virtual Events: http://www.uppfaststart.com/

Podcast: http://unstoppableprofitpodcast.com

If you want to learn more about our Coaching & Mastermind Programs and how they can help you grow your agency business, schedule your private Agency Growth Session with Mike Stromsoe Now (click here)!

Episode 184: The 3 Cs of Your Agency Success

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Your Culture and Correct Communication are the fundamentals that are needed in order to have a successful agency.  Joel joins me to talk about these 3 Cs and uncover the nine modules that UPP has developed to help you bring these fundamentals to the forefront of your agency.

Highlights:

  • Core values are the heartbeat of your business. They define who you are, what you stand for, and what you won’t stand for.
  • You have to use caution that you are not over communicating causing message burnout.
  • Culture is the key to building a customer focused culture.
  • What are you doing it as an agency owner, to share the value of independent learning with your team?
  • Design your interview questions in the manner that can get the right people into your culture.
  • Motivation is external but you should be doing it in a way that increases their own internal drive.
  • You set the bar for what’s acceptable and what’s not acceptable. Your team is always watching how you hold yourself and others accountable.
  • We highlight some books that the avid learner and leader should check out to build your agency culture.

 

Until next time, get out there and make a difference, be unstoppable, and leave no regrets!

Mike Stromsoe
The Unstoppable Profit Producer
Call 800-770-9984
Website: http://unstoppableprofitproducer.com/

Virtual Events: http://www.uppfaststart.com/

Email [email protected]

Podcast: http://unstoppableprofitpodcast.com

Virtual Training: http://uppfaststart.com

In Person Training: http://beunstoppablebootcamp.com

Episode 181: Agency Culture by Design with Patrick O’Neill

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“Vision is the art of seeing what is invisible to others.” — Jonathan Swift

Today’s guest excels at just that.

Patrick O’Neill joins me to discuss their intentional choice to address their culture and make it better.  Identifying 30 fundamentals that they wanted to see within their organization, the O’Neill Group took action and created a culture that has seen them being recognized as a Best Practice Agencies by Reagan Consulting. Learn how they accomplished this and so much more.

Highlights:

  • Think about what you want the outcome to be, and then do something about it.
  • You can spend a lot of time reading and trying to implement things yourself, or you can spend the money, bring in a coach and implementer and create the success you want with guidance.
  • You have got to be clear on what those behaviors are that drive success, then you must find ways to ritualize those behaviors in everyday practice.
  • Having identified fundamentals creates a culture where everybody is speaking the same language.
  • One of the foundations of, culture by design is to lead by example, so the fundamentals are behaviors that you can learn, observe and coach within them.
  • Culture can become an institutionalized process, like a sales process or a finance process.

 

Book Resources Mentioned:

Three Impossible Promises: The inspiring true story of Olympic Gold and how Organizational Culture Means Everything by Gerry Pearce

Fundamentally Different by David J. Friedman

Culture by Design by David J. Friedman

 

About Our Guest:

Patrick O’Neill is a Certified Risk Architect, Certified Risk Manager, Certified Insurance Counselor, (Former CPA), President and CEO of The O’Neill Group.

As a family owned business, I love what I do and am very proud of our team of servant leaders. We are dedicated to protecting our clients with our innovative, unique and distinguished process that we call Beyond Insurance 365. As outsourced strategic risk managers, we help privately held business owners, professionals, non profits and individuals manage and mitigate risk.

We specialize in complex risk issues, fleet safety, management liability, professional liability, non-profit organizations and broad areas of manufacturing, distribution, construction services and more.

Our agency and employees have been recognized as Outstanding Business of the Year, Corporate Citizen of the Year, along with other awards. Each and every team member is given 30 hours of paid time off annually to serve non-profit organizations in our community. They are making a difference in the lives of others through their service.

https://oneillinsurance.com/

 

Until next time, get out there and make a difference, be unstoppable, and leave no regrets!

 

Mike Stromsoe
The Unstoppable Profit Producer
Call 800-770-9984
Website: http://unstoppableprofitproducer.com/

Virtual Events: http://www.uppfaststart.com/

Email [email protected]

Podcast: http://unstoppableprofitpodcast.com

Virtual Training: http://uppfaststart.com

In Person Training: http://beunstoppablebootcamp.com

Episode 164: A Culture of Ownership

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Cultural transformation.  The culture of your business is changing, and you need to meet it head-on to adapt and continue to grow your business.  In this episode, I will discuss some key ways to help you transform your business to get a Culture of Ownership with accountability and empowerment. You will also discover the eight characteristics of a culture of ownership

Key Takeaways:

  • Empowerment – You want everybody to be empowered to be able to act and operate and to make their decisions on their own without the intervention of anybody else as if they were an owner.
  • If you want an uptick in your growth, it starts with you.
  • Every business should have identified at its core what its values are.
  • You should have somewhere between three and seven identified core values.
  • There are 20 characteristics to incorporate into your beliefs to help build your core values
  • When you create a culture of ownership, you’ve got patriots, not mercenaries.
  • If you’re going to transform your culture, you’ve got to take steps to coach them, to lead them on why this is important
  • The eight characteristics of a culture of ownership are based on you having a plan that they can buy int

 

Until next time, get out there and make a difference, be unstoppable, and leave no regrets!

 

Mike Stromsoe
The Unstoppable Profit Producer
Call 800-770-9984
Website: http://unstoppableprofitproducer.com/
Virtual Events: http://www.uppfaststart.com/

Email [email protected]

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