Tag: Excellence

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In the last of the three-part episode, Joel and I uncover the last 10 of the Ritz Carlton Basics. They are a prime example of how uncompromising levels or excellence are the responsibility of every employee. What is holding up the progress of your agency’s processes? The answer may just lie in the key basics to exemplary company excellence.

Highlights:

• You must earn the right to continue to serve your customers. You cannot assume that they’re just going to renew. You must give them a reason.
• Create a culture of ownership and accountability. It does not matter what your role is, you take care of your clients.
• Be an ambassador of your company inside and outside.
• Complete a living autopsy of your business. What’s holding us up? How can we get more efficient? What do we need to invest in to make this go better for our clients?
• Protect the assets of your agency and your greatest asset is your book of business.

 

Until next time, get out there and make a difference, be unstoppable, and leave no regrets!

Mike Stromsoe
The Unstoppable Profit Producer
Call 800-770-9984
Website: http://unstoppableprofitproducer.com/

Virtual Events: http://www.uppfaststart.com/

Email [email protected]

Podcast: http://unstoppableprofitpodcast.com

Virtual Training: http://uppfaststart.com

In Person Training: http://beunstoppablebootcamp.com

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In our last episode, we discussed the three points of service; using the guest’s name, anticipation in compliance with guest needs, and a fond farewell. If you have not listened, I highly recommend going back before you dive into this episode.
Continuing our conversation Joel and I dig deeper into 10 of the Ritz-Carlton’s 20 Basics or daily habits that they use to ensure company excellence.

Highlights:

• The credo is the principal belief of your company. It must be known, owned, and energized by all.
• The six core values of UPP; Growth, Impact, Passion, Commitment, Gratitude, Integrity
• “By applying the principles of trust, honesty, respect, integrity and commitment., we nurture and maximize talent to the benefit of each individual and that company.”
• If you want the strong foundation train and retrain constantly, with a certification that is evaluated with a measurable standard.
• Everyone’s responsibility is to support each other.
• Encourage the team to identify breakdowns in efficiencies and variations

 

Until next time, get out there and make a difference, be unstoppable, and leave no regrets!

Mike Stromsoe
The Unstoppable Profit Producer
Call 800-770-9984
Website: http://unstoppableprofitproducer.com/

Virtual Events: http://www.uppfaststart.com/

Email [email protected]

Podcast: http://unstoppableprofitpodcast.com

Virtual Training: http://uppfaststart.com

In Person Training: http://beunstoppablebootcamp.com

 

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Do you have rockstar team members? Well guest what? There are recruiters out there gunning for those team members. And they will get them if you are not investing enough time into your team.
Joel joins me today as we discuss the ever-important role of take care of your team. Find out how an encounter at Ritz Carlton for Mike showed him how they set their expectation and embody them every day.  Discover the top three basics of 20 steps for customer excellence.

Highlights:

• The two things people want more than money are praise and recognition.
• Everybody on your team needs to know and practice your service values
• You can only be satisfied with excellence. You can only be satisfied with hiring the best, not the best available.
• Be very clear on your ideal client and your ideal team member.
• No one cares how much you know until they know you care.
• Ask yourself, “What can I do to help my team members achieve their goals?”
• A Fond Farewell can make all the difference.

 

Until next time, get out there and make a difference, be unstoppable, and leave no regrets!

Mike Stromsoe
The Unstoppable Profit Producer
Call 800-770-9984
Website: http://unstoppableprofitproducer.com/

Virtual Events: http://www.uppfaststart.com/

Email [email protected]

Podcast: http://unstoppableprofitpodcast.com

Virtual Training: http://uppfaststart.com

In Person Training: http://beunstoppablebootcamp.com