Episode 91: The VIG Way Leads to Profits

Jose Villa had the dream that he wanted to build a legacy and he has done just that. Jose is one of our high performing Platinum Coaching Members and he is here to share how he and his wife built the agency they have today through innovation and technology  Grab a pen and paper.  You are not going to want to miss this!


  • Learning to delegate as you cannot do everything your self
  • The process of implementing change resulting in a change of employees as well
  • How implementing technology saved them time and money; from paperless forms to online client requests to internal checklists
  • Giving the customers the tools to connect with us efficiently and with satisfaction
  • Implementing a renewal strategy that increases retention and the lifetime value of a customer


About Jose Villa

As one of the founders of Villa Insurance Group Jose Villa possesses 15 years of experience in the insurance industry and currently serves as Vice President. His daily responsibilities include marketing development, general agency management and individual client needs analysis with an emphasis on building long term relationships while providing the very best customer experience. His previous experience in the commercial property and construction management have made him a commercial lines insurance specialist and has negotiated and placed hundreds of commercial insurance policies for businesses of all sizes.

In Jose’s spare time he enjoys fishing in our beautiful Washington lakes, mountain bike riding and playing golf. Jose has been married to Jessica Villa and has 3 amazing children. His love of our community and passion for helping others has led him to volunteering in coaching soccer and basketball for his children.




Until next time, get out there and make a difference, be unstoppable, and leave no regrets!


Mike Stromsoe
The Unstoppable Profit Producer
Call 800-770-9984
Email [email protected]

Episode 82: InsurTech from THE Legendary Source

When it comes to InsurTech, Frank Senter is the man that you want to talk to. For the past 45 years, Frank has been providing technology solutions to insurance companies.  In this episode, Frank shares his knowledge that is going to provide you further information and insight into this area of expertise and how it can benefit you and your agency.



  • Returning to his entrepreneurial roots and mentoring starting InsurTech vendors
  • Opportunities missed by agents for not using technology and the disservice it does to them
  • The do’s and don’ts of InsurTech Accelerators
  • The best agency tech initiatives and using them to your agency’s advantage
  • Why vendors restrict access to agency data


About Our Guest:

Frank Sentner has been providing technology solutions to the insurance industry for 45 years. His consulting practice is focused on improving the business processes of insurers, insurance brokerage firms, and insurance technology solution providers. He has managed major policy, billing, and claims system replacement projects for insurers and has provided strategic consulting for many insurance brokerage firms, concentrating for several years on mentoring Startup InsurTech firms.

Frank led the development of the first ACORD forms-based agency policy and claims system while working for Insurnet in 1976.  He started his first consulting firm in 1982, then merged it with two other founders in 1984 to form Creative Information Systems (CISCo) where he designed and developed Sagitta, the first ACORD AL3-based agency system, which is still used today by some of the largest insurance brokers in the world.

In 1992, CISCo merged with the Gemini division of Aetna to form CISGEM, which was acquired by Vertafore in 1995 and where Frank served as SVP of Technology until 1996. Vertafore was acquired by Bain Capital Private Equity and Vista Equity Partners from TPG Capital for $2.7 Billion in 2016 and recently sold to Roper Technologies for $5.35 Billion. Sagitta is still their flagship product for national insurance brokers like Marsh MMA, USI, and BB&T.

In September 1996, Frank started his second consulting practice, Sentwood Consulting.  In the last 23 years, he has consulted for many organizations as diverse as The Council of Insurance Agents & Brokers, USI Insurance Services, Insurity Inc., and ACORD.

Recently, Frank worked with representatives from the State of Connecticut, the City of Hartford, the University of Connecticut, Travelers Insurance, The Hartford, AXA/XL , Hanover Insurance, NassauRe, Cigna Health Insurance, and InsurTech Hartford to raise funds and select StartupBootcamp as the organization to operate the first InsurTech Accelerator in Connecticut.  He helped to create Hartford InsurTech Hub and has mentored many of its Startups as well as the Startups participating in the NassauRe/Imagine InsurTech Incubator. He is also an advisor to InsurTech Hartford.



Until next time, get out there and make a difference, be unstoppable, and leave no regrets!

Mike Stromsoe
The Unstoppable Profit Producer
Call 800-770-9984
Email [email protected]

Episode 67: Money Follows Trust with Todd Sorrel

Have you been looking for alternate ways to speed up your accounts payable and receivable process? Are you not sure exactly how well you are integrating your current technology into your overall systems?  Then this episode is for you. Todd Sorrel, the co-founder of EPay Policy, joins me today to discuss this and more.


  • How Epay is transforming the way independent insurance agencies utilize the mobile market to speed up their AP/AR accounts
  • Integration with today’s most popular management systems
  • Annual Insurtech Agency Awards with free technology analysis for all agencies that enter
  • Benefits of using a payment company that is focused on the needs of the insurance industry vs other companies like PayPal or Square
  • Being a generational insurance agent
  • Functioning in a remote workforce environment
  • Utilizing your management system to its full potential
  • Overview of the Epay Policy Customer Portal
  • Try EPay Policy with two months free of services if you sign up now! Use code #UPP2020


Epay Policy Links:

Website: https://epaypolicy.com/

Facebook: https://www.facebook.com/epaypolicy/

EPay Demos: https://epaypolicy.com/demos/

InsurTech Agency Award – Registration and free technology analysis: https://insurtechaward.com/


Until next time, get out there and make a difference, be unstoppable, and leave no regrets!

Mike Stromsoe
The Unstoppable Profit Producer
Call 800-770-9984
Email [email protected]

Episode 17 : Team Technology

Provide State-of-the-Art Technology Tools

Technology has opened so many doors for businesses.  Some of you may not even remember the days when credit cards were not swiped electronically, but rather they were manually imprinted with ink and paper onto carbon tissue paper. That seems so archaic now, doesn’t it? That single technological advancement has changed the way we pay for everything in our daily lives.

Technology is just that important—it can change the way a business is run, almost overnight. I heard a speaker at an event over a decade ago that changed the life of our agency and revolutionized the way we do business. As the speaker was wrapping up his keynote, he made an offer to give away seven free CDs that contained a new piece of software. There was a mad rush to the table (free giveaways seem to have that effect on people).  I was one of the lucky seven to receive the software, a program called PaperPort.

That software transformed our business. In fact, it still runs all of our commercial renewals today, and it’s the backbone of our online desktop. We haven’t made a paper file since 2001. It minimizes the amount of paper needed in an otherwise paper-intense business. It also enables me to access my files from anywhere as long as I’ve got an Internet connection. We download information from all of our carriers, and of course, we religiously back it all up on our server using multiple safeguards.

We also invest a lot of time and effort into ensuring that we stay up to date with the latest technology for the team. We have dual monitors at every single desk, scanners at every workstation, and we upgrade our computers every two to three years. We’ve also invested in the newest phone systems with high quality recorded messages that drive people back to our business, and top-of-the-line headsets for every team member—and we upgrade them every few years when new technology comes out.

We give our employees every opportunity to be as efficient as possible so that they can do their job to the best of their ability.  Don’t hesitate to invest in technology, because I’ve always found the ROI to be massive. Give people the best tools to do their job, and they will be more motivated to use those tools to excel.

Hope this helps.  Now go out and make a difference, be unstoppable and leave no regrets!

What more can we do for you?


Mike Stromsoe

The Unstoppable Profit Producer