Episode 254: Elevating The Client Experience with Richard Weylman

Authenticity, genuine care, and personalized experiences aren’t just words; they’re your business’s heartbeat.

Today’s guest, Richard Weylman, is here to share his secrets on turning clients into lifelong fans. Richard, a Hall of Famer in customer experience, will dissect the importance of genuine interactions and how they lead to business success. Expect to hear compelling stories, like that of Freddy’s steak burger’s rise, insights from Richard’s hot-off-the-press book, and the profound impact of simple, human touches in communication.

Get ready for practical tips that will supercharge your customer service approach and resonate with your clientele on a deeper level. It’s all about personalization, empathy, and creating value in every interaction. So tune in, take notes, and transform the way you do business—one relationship at a time.


  • Experienced sales and marketing professional, with vast consulting and coaching experience.
  • Vision for a customer-centric company and practice is crucial for employee and customer experience.
  • Value communication, be gracious in email sign-offs.
  • Desire for caring and thoughtfulness in assistance.
  • Embrace change, define your vision and values.
  • Learning, giving back, relationships drive revenue, Richard’s book.

About Richard Weylman:

Richard Weylman’s journey from a challenging childhood, marked by being orphaned at age 6, living in 19 foster homes, and attending 11 different schools, to becoming a luminary in the realms of keynote speaking, customer experience, and business consulting is nothing short of inspirational. His early adversities did not define him; instead, they sculpted a resilient and visionary leader. His remarkable turnaround began with leading an award-winning Rolls-Royce Motorcar operation, followed by spearheading the initial sales and marketing efforts for The Robb Report, a publication synonymous with the affluent lifestyle.

For nearly three decades, Weylman has been a guiding force for business owners and professionals worldwide, demonstrating the pathways to growth and success. His unique perspective, cultivated from his own experiences and keen insight into customer behavior, allows him to craft tailored strategies that elevate business performance. As a seasoned researcher, author, consultant, and entrepreneur, Weylman’s contributions to the industry are profound, delivering presentations and solutions that yield tangible results.

His accolades are a testament to his impact and dedication. Weylman has been recognized as a Hall of Fame Professional Speaker by the National Speakers Association and inducted into the Customer Experience Hall of Fame. His thought leadership in customer experience has been globally acknowledged by the Engati CX Community. Additionally, his expertise in keynote presentations has been twice honored by Wealth and Finance International Media, naming him Keynote Specialist of The Year.

Weylman is also a two-time International Best-Selling Author, with notable works including “The Power of Why: Breaking Out in a Competitive Marketplace” and “Opening Closed Doors: Keys to Reaching Hard-to-Reach People.” His accolades further extend to being named the Best Business Performance Motivational Speaker in 2023 by SW Florida, and he holds the prestigious Certified Virtual Presenter certification.

Beyond his individual honors, Weylman has received the Council of Peers Award of Excellence (CPAE) and the Direct Selling Association Partnership Award, reflecting his collaborative spirit and impact on the industry. His nomination for the Horatio-Alger Award underscores his embodiment of resilience and success against all odds.

Weylman’s commitment extends beyond the stage and printed page; he actively engages with his audience and clients through his consulting and coaching divisions, sharing insights and success stories that resonate deeply. His work has reached over 4,000 keynote stages across four continents, captivating audiences ranging from 20 to 40,000 individuals, each event a testament to his enduring influence and ability to inspire transformative change.

In every aspect of his career, C. Richard Weylman stands as a beacon of hope, resilience, and unwavering dedication to empowering others to achieve their fullest potential. His legacy is not just in the accolades he has received, but in the lives and businesses he has transformed.


Until next time, get out there and make a difference, be unstoppable, and leave no regrets!

Mike Stromsoe
The Unstoppable Profit Producer
Call 800-770-9984

Email: [email protected]

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