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No matter what business you’re in, knowing your client base is the key to your success. The more you understand who your top clients are, and more importantly who the ‘ankle biters’ are, the better your chances of growing your business.
Well-nurtured clients positively impact your agency in a variety of ways: they renew their insurance programs and add more lines of business, tell their friends or colleagues about your agency and give you constructive feedback.
In today’s world, positive word-of-mouth referrals have a lot of value and can go a long way toward helping you expand your client base. Most of the positive referrals come from your highest-value, most loyal clients. Like hangs with like… Your AAA clients hang with other AAA prospects. So what are you doing to solidify those relationships?
Neither prices nor range of services can attract and retain clients. What does go a long way toward helping consumers form loyalties is superior customer experience.
In this episode you’ll discover ways to retain your top clients and move them up the ladder to raving fans!
Now go out implement, execute and take massive action!
What more can we do for you?
Mike Stromsoe
The Unstoppable Profit Producer
Call 800-770-9984