Episode 266: Never Lose Again – Part 2 – with Joey Coleman

Welcome back to part two of this insightful conversation with Joey Coleman!. If you thought part one was packed with wisdom, you’re in for even more eye-opening insights and if you missed part 1, be sure to listen to Episode 265!

Joey dives deeper into the high cost of losing employees, highlighting the necessity of hiring and retaining top talent for consistent deliverables. We’ll explore why leaders shouldn’t bear the entire burden of employee experience and how empowering others can lead to sustainable growth. Discover the crucial practice of leading by example through self-care and the important lesson that taking care of your team can yield remarkable ROI.

This episode also emphasizes the importance of empathy, particularly through reading fiction and nonfiction. Joey and Mike share strategies for adapting to changing workplace dynamics and understanding new employee expectations.


  • Leaders must adapt to changing environments, including new technologies and remote work, to ensure business survival.
  • High employee turnover can cost businesses between 100% to 300% of a departing employee’s annual salary.
  • An effective employee referral program can be a crucial strategy for acquiring top talent and reducing turnover.
  • Hiring individuals dedicated to improving employee experience can significantly reduce turnover and enhance team performance.
  • Treat employees as valuable assets, not just resources, to foster loyalty and high performance.
  • Leaders should empower others to manage employee experience rather than trying to handle all aspects themselves.
  • Fair and competitive compensation is essential for retaining high-performing team members and ensuring quick ROI.
  • Develop empathy by reading and understanding different perspectives, improving decision-making and relationships with employees and customers.

About Joey Coleman:

Joey Coleman helps companies keep their customers and employees. As an awardwinning speaker, he works with organizations around the world ranging from small startups to major brands such as Volkswagen Australia, Zappos, and Whirlpool. His First 100 Days@ methodology fuels the remarkable experiences his clients deliver and dramatically improves their profits. His two books have received critical acclaim and both were instant Wall Street Journal best sellers. Never Lose a Customer Again, offers strategies and tactics for turning one-time purchasers into lifelong customers and his newest book, Never Lose an Employee Again, details a framework companies around the world can use to reduce turnover and increase employee engagement. When not speaking to audiences around the globe (he’s spoken on all seven continents), Joey enjoys playing board games, building LEGO sets, and reading bedtime stories with his amazing wife and two young sons.



Until next time, get out there and make a difference, be unstoppable, and leave no regrets!

Mike Stromsoe
The Unstoppable Profit Producer
Call 800-770-9984

Email: [email protected]

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